Delivery and Shipping
We will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery times may vary depending on where the order is to be delivered and which shipping method you chose.
We can not take any responsibility for delays due to custom borders.
AUSTRIA:
Priority Post, 1-4 working days, 5€ (free for orders above 200€)
or pick-up from our store in Vienna (June-August only)
EUROPE:
Priority Post, 4-7 working days, 6€ (free for orders above 200€)
or DHL Express, 1-3 working days, 17€
U.S.:
Priority Post, 5-15 working days, 15€
or DHL Express, 1-5 working days, 24€
International::
Priority Post, 7-21 working days, 15€
or DHL Express, 1-5 working days, 24€
Returns and Exchanges
Within 14 days you can return any item without any reason given - please return items undamaged and unused.
You will get a full refund of the goods, but shipping costs will not be refunded.
For return shippings please use your preferred courier service. We will not cover the costs for the return shipment.
Returns that are damaged or soiled, washed, altered or worn may not be accepted and may be sent back to the customer and a refund will be refused.
Returns from non-EU states
Please contact us per email if you would like to return or exchange any item:
Exchanges
If you would like to exchange an item you can do so by returning the item within 14 calendar days and adding a note or by writing an e-mail to info@rendl.co
